Interim version. Once the licence, banking and payment details are in place, this document will be approved by a lawyer.
1. Payment procedure
Submitting a booking request is free. Payment is taken only after the scope of services, price, dates and cancellation terms are confirmed in writing. Your manager sends an official invoice and payment instructions; the payment is tied to the booking reference.
2. Payment methods
Payment is accepted by transfer to the company’s official bank account or through a payment provider licensed in Uzbekistan. Card details are entered on the provider’s secure page and never reach the Operator. We never request payment to a private individual’s card.
3. Payment confirmation
Once the payment reaches the company’s account, a receipt, invoice or other supporting document is issued and the order status changes to “Paid”.
4. Cancellation by the Client
The refund is calculated from the value of services not delivered, less non-refundable costs of airlines, hotels, consulates, insurers and other partners. The cancellation scale is shown on the tour page and in the contract. Charter flights and special fares are usually non-refundable.
5. Cancellation by the Operator
If a service cannot be delivered, the Client is offered an alternative service or a refund in accordance with the law and the individual contract. Any alternative is arranged with the Client’s consent.
6. Refund timing
The confirmed amount is refunded within the period stated in the written notice, usually within 10 working days, depending on the payment method and partners’ refund timelines. Interbank processing time may be counted separately.
7. How to request a refund
Send refund requests to yunico.travel@gmail.com with the booking reference, payment document and reason. Phone: +998 93 659 99 10. Requests are reviewed within 15 days.